Leading Edge Broadband Services, LLC
CORPORATE PROFILE
The Company
Leading Edge Broadband Services, LLC (“Leading Edge”), is a
facilities based telecommunications provider specializing in the
design, implementation and management of dedicated private telecommunication networks for domestic and international
call centers. Leading Edge provides telecommunication services including toll free origination, domestic and international termination, advanced call routing, IVR, frame relay, private circuit, internet
access and disaster recovery planning services.
Leading Edge has partnered with Cyber City Teleservices, LTD
(“CCT”), a provider of Customer Relations Management (CRM)
solutions headquarted in Hackensack, New Jersey. CCT has
deployed the latest call center technology at its seven-acre IT park
in Clarkfield, Pampanga, Philippines. Through its nearly 3,500
employees, CCT offers a full suite of CRM solutions including:
Inbound Call Management such as order entry, billing inquiries,
product payments, IVR and technical support. Data Management
such as manual data entry, voice transcription, optical scanning data conversion and outbound telemarketing.
The Leading Edge Advantage – Call Center Management Services
Leading Edge recognizes that more than ever, business success
depends on developing satisfaction and loyalty through quality
customer service. Our expertise uniquely positions Leading Edge
with the ability to assist organizations in the optimization of their call center technology and operations. Our customized service offerings encompass Process Improvement, Operational Effectiveness, Network Optimization, Technology Design and Selection, Program Management and Implementation Services and Interim Management and Staffing.
The Leading Edge Network
Leading Edge has designed and implemented a scalable dedicated
private network comprised of multi-service, IP/ATM switches, state of
the art compression and conversion equipment and leased and owned
transmission facilities from tier-one providers such as MCI, Qwest and AT&T. The Leading Edge network provides carrier-grade quality switched and dedicated voice services as well as high-speed data and video services, and is supported around the clock by comprehensive monitoring and technical support personnel.
For more information about Leading Edge Broadband Services, please contact the Sales and Marketing Department at 1-800-813-0013, ext 7034.
Corporate Headquarters
5823 Newton Drive, Suite 130
Carlsbad, California 92008
(760) 496-7020 Phone
(760) 496-7013 Fax
